Question 1

How do I create an account, and what's the trial?

Accepted Answer

Sign up with your name, email, and a password — no card needed. Every new account starts with full Pro access free for 30 days. After you verify your email and add your business details, you're in.

Question 2

How do I make my first bill?

Accepted Answer

Go to Bills → New bill, add your client and what you sold, and save. You get a numbered, GST-ready invoice you can download as a PDF and send. Your client and item details are remembered for next time.

Question 3

How do payment reminders work?

Accepted Answer

Open an unpaid bill (or the Stuck Money screen) and send a reminder over WhatsApp or email — pre-written politely, with the amount and invoice attached to the message. Nothing is ever sent without you tapping send.

Question 4

How do I get my GST filing done?

Accepted Answer

The GST screen builds your GSTR-1 from the invoices you've already made — download it as Excel or JSON, or a summary PDF. Send that file to your CA, or upload it on the GST portal yourself.

Question 5

What is stuck-money recovery, and what does it cost?

Accepted Answer

For invoices stuck 60+ days, you can hand them to our recovery desk — we follow up professionally on your behalf. You pay only from what we actually recover: a 2% success fee. No recovery, no fee.

Question 6

What stays free forever?

Accepted Answer

Unlimited invoices, quotes, and clients; PDF downloads; expense tracking with your profit view; and the monthly Health Score summary. The free plan is a real product, not a demo.

Question 7

What is the Business Health Score?

Accepted Answer

Once a month we score your business out of 100 from your own numbers — billing, collections, expenses, and payables. Free accounts see the score and summary; Pro unlocks the full breakdown and history.

Question 8

Is my data safe? What about backups?

Accepted Answer

Everything runs over HTTPS, passwords are stored only as bcrypt hashes, and the database is backed up automatically every night (kept 30 days). We never sell your data. Details: nexusite.com/security.

Question 9

How do I change my password?

Accepted Answer

Right now, email us at support@nexusite.in from your account email and we'll help you reset it securely. A self-serve reset is on the way.

Question 10

How do payments and refunds work?

Accepted Answer

Pro is ₹299/month or ₹2,499/year (+GST), paid by card or UPI through Razorpay — we never see your card details. If something went wrong with a charge, open a ticket or email us and we'll sort it out, including refunds where due.

Question 11

What happens when my Pro plan ends?

Accepted Answer

You drop to the Free plan — nothing is deleted and your data is never locked. Invoices, clients, and expenses keep working; Pro features simply pause until you upgrade again.

Question 12

Can I edit or cancel an invoice after saving it?

Accepted Answer

Draft invoices can be edited freely. Once an invoice is finalized with a number, it locks (that's what keeps your GST records clean) — but you can cancel it or duplicate it into a corrected one.

How can we help?

Getting started

Billing

Money

GST

Health Score

Plans

Account & data